1_ The goods always travel at the buyer's risk and peril even if the price is agreed free port. The responsibility of the company ends when the loading is completed, therefore we are not liable for breakages and / or tampering due to the inexperience of the carriers and / or deposits, any damage must be highlighted in the transport document at the time of unloading. 2_The characteristics of our natural materials are purely indicative and therefore cannot be contested. 3_Any complaints must reach us no later than 8 days from the date of receipt of the material by registered mail or certified e-mail. In no case complaints on materials already installed will be accepted. Any defects in the goods, regularly reported, give the right to only replace the damaged goods. The company's obligations end with this replacement. Any dispute or claim must be made fully and regularly within the prescribed time limits. 4_Orders made through our agents or intermediaries are considered valid only after our acceptance with order confirmation. 5_The delivery terms are not mandatory and should be interpreted as an approximate indication. Any delay in deliveries cannot therefore in any house be invoked for the cancellation of the order, nor for compensation for direct or indirect damages. 6_Payments must be made within the established deadlines. Failure to comply with the payment deadlines gives the right to suspend supplies and to apply interest on arrears equal to the current bank rate until payment has been made.7_The prices shown are subject to variations. The company reserves the right to modify its product at any time, without this implying a dispute from customers. 8_ We do not accept cancellations of orders regarding finished works and / or special measures outside the price list. 9_ For anything not provided for in the aforementioned clauses, reference should be made to the laws and customs in force on the subject. 10_The prices are VAT excluded ex our headquarters. 11_ The Treviso court is competent for any dispute.